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Refund policy

Refund Policy

Please read our return policy carefully to ensure you can proceed with your request as quick as possible.

Coma wants to guarantee your full satisfaction. tf you are not satisfied with your order, you may exercise your right to return purchased products within seven 15 days from the date on which you received the order.

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

• The return is made within seven 15 days from the date on which you received the order.
• The products have not been used, worn, washed, modified or damaged.
• The tag is still attached to the products.
• The products are returned in their original packaging.

Exchanges

You can change a garment`s size within a maximun period of 15 calendar days from receiving your order through go.ifreturns.com/en/comadubai

  • Spain: You can request a single free size.
  • Canarias, Ceuta y Melilla, Baleares y resto de Europa: The customer will manage it sending an email to Info@comadubai.com
  • UAE: The customer will manage it sending an email to info@comadubai.com

If you wish to purchase another garment you should make a return and proceed with a new purchase.

Refunds

If you have made an online purchase you can make your return throug: go.ifreturns.com/en/comadubai

You can return your orders within a maximun period of 15 calendar days from receipt of it, the cost of the return will be assumed by the customer and we will deduct the amount when returning.

  • Spain: The amount will depend on the modality requested ( 5€ home pick up, 4€ take the package yourself to your nearest post office)
  • Baleares: 6,55€
  • Portugal: 8€
  • Canarias, Ceuta Melilla and rest of Europe: 17€
  • UAE and rest of the World: The customer will manage them by sending an email to,  info@comadubai.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. If you have any queries send email to info@comadubai.com.

 

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